How to set up Remote Viewing

Nearly all DVRs and NVRs come with a remote viewing feature.

Step [1] Configure the Network on the DVR or NVR

 Step [2] Port Forwarding

Step [3] DDNS

 Step [4] Setup your Smart Phone, see instructions for each APP

Avtech APP EagleEyes 

To view your Avtech Video Recorder from your cellphone or Tablet download the Eagleeyes – Lite  APP, this is a free APP, for help contact us on 0800 723 373

Plug and Play

Easily complete the network configuration with Cloud EaZy Networking

Cloud EaZy Networking is developed for AVTECH products (DVR/NVR/IP cameras) to somplify network configuration by following steps below:

1. Connect RJ45 cable to a router hooking up with Internet

2. Download the AVTECH mobile app EagleEyes - and install

3. Register an account for EagleEyes Cloud Services on EagleEyes

4. Scan the barcode (on the monitoring display or on the device itself, depending on the device you have).  You can manually enter the barcode 

 

5. Enter the Captcha Code

 

HikVision APP Hik-Connect

To view your HikVision Video Recorder from your cellphone or tablet download the Hik-Connect APP, this is a free APP - for help contact us on 0800 723 373 

Hik-Connect Setup Guide

Hik-Connect is a new service introduced by HikVision which integrates the dynamic domain name service (HiDDNS) along with alarm push notification service. It’s an easier, more secure way for devices to connect to the Internet whilst reducing the devices online digital security footprint and vector of attack, essentially keeping you safer from would-be hackers.

Hik-Connect’s P2P functionality allows connections outbound from your device (DVR/NVR/Camera) to the Hik-Connect service for alarm push notification and Live View. The new Hik-Connect APP is available on both the Apple Appstore and Goggle Play and is designed to work with HikVision series DVRs, NVRs and IP cameras which support Cloud P2P function. It allows you to Live View your cameras remotely without the need to enable UPNP and setup complex inbound port forwarding rules on your modem/router.

All you need to do is create an account and add your devices into it, then you can enjoy the real-time video from cameras on a global scale. It also allows you to play back recorded video to search alarm triggers. When motion detection alarm of your device is triggered, you can get an instant message notification (or emails if you prefer) from the Hik-Connect APP.

Key Features

Real-time monitoring

Video/Audio playback

Instant native iOS & Android notification

No port forwarding, UPNP or DDNS

Hik-Connect Set up Guide

Our new guide is for newer users to show them how to add Hik-Connect service with minimal downtime and fuss. If you need further support, simply contact us or leave a message.

HikVision recommends that you enable the UPnP function on both your router and device, or configure Port Forwarding manually in your router. Whilst now unnecessary it may still be required should you have other software or applications that require these services.

You still can use Hik-Connect service even if you don’t enable UPnP or configure ports forwarding manually; however, you cannot use Hik-Connect domain name service.

Please be aware that the images used in our setup guide may not be the same as yours as the software or firmware is updated over time. However, the information and settings required to setup Hik-Connect services are very similar across all supported products.

Preparation

Users need to upgrade your device(s) to the latest firmware that supports Hik-Connect Service. Contact us or visit HikVision directly to obtain the latest for your devices.

Register your FREE Hik-Connect account

Very straight forward- just visit the Hik-Connect web portal and register.

Short videos are available on the net if you seem stuck.

Adding devices into Hik-Connect account

Users can enable Hik-Connect function via Hik-Connect APP; www.hik-connect.com web portal; iVMS-4500 app or iVMS-4200 client.

Method 1: Add devices via Hik-Connect APP

Run Hik-Connect APP at your mobile

Add the device by scanning device OR code or inputting device serial number manually

Once device is found, select or click ‘Add’ to continue

Input device verification code to finish

Go back to Hik-Connect and add all remaining devices

 

How to find the device verification code?

If you cannot find your verification code simply check the code on the label printed on the Network Video Recorder or IP Camera.

The verification code can also be found by logging into your devices GUI or directly from the NVR. This is handy if you have already installed your system

 

 

Method 2: Add devices via Hik-Connect web portal

  1. Type www.hik-connect.com into browser location bar
  2. Register an account and setup your password
  3. Login with your account user name and password
  4. Go to Device Management and click Add to add a device
  5. Input your device Serial number when prompted then click Search
  6. When a connection is made to the device a popup will show the model and confirm the S/N. If this is the desired device, Click ‘+’ to continue
  7. Confirm you get ‘Device configured correctly’ pop-up
  8. Double click on the IP address and Port No. of a connected device, a new window opens showing the login screen for the device. Enter the user name and password to login into the device

 

 

Simply open up or log back into to your mobile Hik-Connect application and ensure your devices are listed and synced up. Here’s another video of the whole process that may be easier for some:

 Important Notes

We are getting a few messages from users who have purchased their equipment from overseas suppliers regarding not being able to connect their cameras to Hik-Connect. In all instances, these users have acquired Grey Market cameras running older firmware revisions. Updating this Grey Market sourced equipment can be problematic as they tend to revert to their original Chinese language if done so using official channels.

There also have been some issues where the verification code needed to complete adding cameras is not correct. If the verification method was via internet activation and does not work after a few codes you can either find the verification code on the camera itself (just above the serial number), via the SADP tool or by logging into the camera itself.

Note:  It is critical that the data is entered without spaces