Phone Support and Fair Usage


All products sold on the Website include Free Phone Support. Where Security Camera’s Technical experts provide Free Phone Support the following Fair Usage conditions apply.

Free Phone Support is provided on the basis that the Purchaser or their Installers are competent to install and program the equipment and have a basic knowledge of how the equipment operates. 

Free Support for each sale is limited to a Maximum of 12 Minutes of Phone support. If The Client requires more support then all extra minutes will be charged at the rate of $1.43 per Minute.

We ONLY provide Free Phone Support for Clients; if Non Clients require Phone Support we provide a Maximum of 2 Minutes of Free Phone Support which is the time it takes to explain our charges and method of payment (Credit Card Only).

For Non Client’s requiring Support then all minutes are charged at the rate of $2.25 per Minute.